Article 1. Preliminary statement
The company LA FÉE, a simplified joint-stock company with a capital of 4,498,200 euros, registered with the Roanne Trade and Companies Register under number 487 641 664, whose registered office is located at 3 chemin de la chapelle, 42300 MABLY, operating under the name "LA FÉE MARABOUTÉE" (hereinafter "LA FÉE MARABOUTÉE"), offers clothing, footwear, and accessories for sale through its website www.lafeemaraboutee.fr.
THE OZ (hereinafter referred to as "THE OZ") is primarily engaged in the creation and commercial operation of e-commerce websites.
THE OZ has been entrusted by LA FÉE MARABOUTÉE with the creation and TMA (Third-Party Application Maintenance) operations of the website www.lafeemaraboutee.fr (hereinafter referred to as the "Site").

Article 2. Scope of application
These general terms and conditions of sale (hereinafter referred to as the "Terms and Conditions") apply by law to the sale of any item of the LA FÉE MARABOUTÉE brand via the Site.
Within the scope of these Terms and Conditions of Sale, the term "User" refers to any person browsing the Site outside Metropolitan France, and the term "Customer" refers to any person wishing to place or having placed an order on the Site for delivery outside Metropolitan France.
The sale is deemed concluded on the date the order is accepted by LA FÉE MARABOUTÉE.
Prior to this date, and in accordance with the provisions of articles L. 112-1, L. 112-2, and L. 141-1 of the French Consumer Code, these Terms and Conditions of Sale are made available to any Customer for informational purposes.
The Customer's validation of any order constitutes full and unconditional acceptance of these Terms and Conditions of Sale.

Article 3. Information relating to items
The items offered for sale by LA FÉE MARABOUTÉE are those listed on the Site on the day it is accessed by the Customer.
Each item will have a descriptive sheet which, in addition to the photograph, will include: the price, available sizes and colors, composition, as well as any special features.
The photographs illustrating the items are for reference only and do not engage the responsibility of LA FÉE MARABOUTÉE. Indeed, slight differences between an item and its photograph may exist, notably depending on the resolution and color settings of the User's screen. Thus, LA FÉE MARABOUTÉE cannot guarantee that the color reproduction of the Items shown on the Site exactly matches the true colors of said items.
The Customer is solely responsible for the selection and purchase of an item.
LA FÉE MARABOUTÉE reserves the right to modify or discontinue the sale of items at any time and without notice, without the Customer being able to claim any right to damages.
LA FÉE MARABOUTEE commits to delivering articles that comply with current safety and health regulations for individuals, in accordance with European provisions and notably legislation on regulated chemical substances.

Article 4. Prices
Unless expressly stated otherwise, article prices are those shown on the Site interface corresponding to the delivery country on the day of the order.
Prices are shown all taxes included, excluding delivery fees. Delivery fees are communicated to the Customer on the order summary before final confirmation and are expressed all taxes included. These fees are the Customer’s responsibility and are charged in addition to the sale price of the articles. These prices are firm and final as of this date.
In case of displaying an incorrect price, clearly absurd (unreasonably low price), whatever the reason (software bug, manual error, technical error), the order—even if validated by LA FÉE MARABOUTÉE—will be canceled, and the Customer will be informed as soon as possible. In this case, the Customer may, if they wish and subject to item availability, place their order again at the corrected and accurate price.

Article 5. Commercial promotions
LA FÉE MARABOUTEE may, on certain occasions, offer commercial promotions on the French interface of the Site.
For these operations, additional conditions to those stated in these GTC may apply.
The terms of commercial operations apply as long as the operation is ongoing and for the Articles specifically concerned by the operation.

Article 6. Orders
Please refer to the Global-E terms and conditions
LA FÉE MARABOUTEE has partnered with Global-e, a third-party service acting as the official seller, which allows purchasing and shipping Articles to over 100 destinations worldwide. When purchasing through Global-e, the customer will see that their payment method is charged by **Global-e// La fée maraboutée**. The purchase is subject to the Terms and Conditions and the Global-e Privacy Policy, clearly presented at checkout before order confirmation.
For any information, questions, or advice, the Global-e customer service is available to Customers:
- By mail: 45 Leather Lane, London EC1N 7TJ United Kingdom
- By email: service@global-e.com

6.1 – Placing an order
The Customer places their order by completing the following 5 steps:

- Step 1: The Customer selects the chosen Items and adds them to their cart after selecting the desired size and color.
The cart located at the top right of the screen informs the Customer that their selections have been taken into account by showing the number of Items it contains.

- Step 2: The Customer reviews the contents of their cart by clicking on "proceed to payment" to access the order summary. The Customer can then modify their order (Item, size, quantity).
The total amount including tax of the order, distinguishing on one hand the price due for the Items, and on the other hand the delivery fees, is then indicated in the summary.

- Step 3: Once the order is checked and, if necessary, modified, the Customer validates their cart to finalize the order by clicking again on "proceed to payment."

- Step 4: The Customer enters their billing and delivery details.
Except for the date of birth, address complement, and delivery information, all fields are required to complete the order, noting that unless otherwise indicated by the Customer, the billing address will automatically be the same as the delivery address.
If the Customer has already placed an order on the Site, they have a customer account. In this case, they will log in only with their email address and password.
The Customer then verifies all information and clicks "validate" to proceed with their order.

- Step 5: The Customer enters their banking details
The Customer then accesses the secure payment screen as specified in article 4.3 below.
Payment is made online via one of the payment methods offered by the Site depending on the chosen delivery country.
The order is only processed after entering the credit card number, its expiration date, and the security code (three digits on the back of the card) for payment. This payment is validated by the credit card association. The card is charged upon shipment of the order.

6.2 – Order Confirmation
Upon acceptance of the Customer's payment, the Customer will receive a confirmation email summarizing all ordered items, billing address, and delivery address.
The Customer's order validation and the order confirmation sent to the Customer by email by LA FÉE MARABOUTÉE following payment acceptance constitute the conclusion of a sales contract between the parties and acceptance of these Terms and Conditions of Sale.
The Customer who has placed an order will have the option to print their invoice by logging into the Site in the "Order Tracking" area provided for this purpose.
LA FÉE MARABOUTÉE reserves the right to refuse order validation in case of:
- abnormal or abusive claims,
- abnormal orders regarding the quantities ordered,
- abnormal or abusive exchanges and returns,
- existing dispute(s) with the client.
The customer service of LA FÉE MARABOUTÉE is available to the Client for any questions related to their order.
Customer service is available by phone at +33 (0) 4 77 23 69 89 from Monday to Friday, from 10 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m., and by email at serviceclients@lafeemaraboutee.fr

6.3.1 – Payment
The price of purchased Articles is payable in full at the time the Client places the order. Payment is made online via one of the payment methods offered by the Site depending on the chosen delivery country at the time of order validation by the Client.
The authorization request for card debit is made at the time of order validation on the Site, except in case of server unavailability. LA FÉE MARABOUTÉE reserves the right to make a new debit authorization request if the first one could not be completed due to server unavailability.
In the event of non-payment, incorrect address, or any other issue with the Client's account, LA FÉE MARABOUTÉE reserves the right to block the Client's order until the problem is resolved.
In case of fraudulent use of their bank card on the Site, the Client is invited to contact LA FÉE MARABOUTÉE at the following number: +33 (0) 4 77 23 69 89 from Monday to Friday, from 10 a.m. to 12:30 p.m. and from 2 p.m. to 5 p.m., or by email at serviceclients@lafeemaraboutee.fr
LA FÉE MARABOUTÉE implements all necessary measures to ensure the confidentiality and security of banking data transmitted on the Site. The Site is equipped with an online payment security system that encrypts the Client's data. Payment information is transmitted according to the highest security standards. The transmission of banking data is guaranteed by LA FÉE MARABOUTÉE's partner: HIPAY (HIPAY being a technical service provider, does not handle disputes related to orders, which are dealt with directly by LA FÉE MARABOUTÉE as stated above or, if applicable, by the Client's bank).
All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted, or used by third parties. At no time do the Client's financial data pass through LA FÉE MARABOUTÉE's IT system. HIPAY verifies that the connection with the Client's browser is secure before sending the payment form to the banking institution that processes the financial transaction.
In accordance with the provisions of Article L.221-11 of the French Consumer Code, the Customer will receive, at the latest upon delivery, for each Item, written confirmation of the price paid detailing the price of the Items and any delivery charges borne by them.

6.3.2 – Order tracking
The details and tracking of each order's delivery are available at any time on this site: https://service.global-e.com/track-my-order.

Article 7. Delivery
Please refer to Global-E's general terms and conditions

Article 8. Guarantee of conformity – Hidden defects warranty
Despite the care taken on the Site, photographs and texts reproducing and illustrating the products presented may sometimes contain errors: LA FÉE MARABOUTÉE's liability cannot be engaged in case of an error in any photograph or text. If an item received does not match the one viewed on the Site, the Customer may exchange it and/or get a refund according to Global-E's general terms and conditions.
Furthermore, LA FÉE MARABOUTÉE cannot be held responsible for non-performance of the contract in case of:
- out of stock or product unavailability,
- disruption, total or partial strike, notably of postal services and means of transport and/or communications, floods, fires, any force majeure event, and any other unforeseeable or external event to LA FÉE MARABOUTÉE.
LA FÉE MARABOUTÉE will not be held liable for any indirect damages resulting from this contract, including loss of business, loss of profit, loss of opportunity, damages, or costs.
Hyperlinks may lead to websites other than this Site. LA FÉE MARABOUTÉE disclaims all liability if the content of these sites violates applicable legal and regulatory provisions.
Finally, LA FÉE MARABOUTÉE disclaims all liability
- for any Site interruption, occurrence of bugs, damage resulting from fraudulent intrusion by a third party causing modification of the information available on the Site,
- for non-substantial errors related to the products,
- for failure to communicate with customer service and/or access the Site.

Article 9. Right of withdrawal – Returns

9.1 Right of withdrawal
Please refer to Global-E's general terms and conditions.

9.2 Refund
Please consult Global-E’s general terms and conditions. LA FÉE MARABOUTÉE draws the Client’s attention to the 30-day period from the order date to return products to LA FÉE MARABOUTÉE’s warehouse in France. For more information, please contact Global-e at the following email address: service@global-e.com
For returns, an amount will be deducted from your refund: €5 for Europe (except Belgium and the Netherlands), 8 CHF for Switzerland, $8 for the United Kingdom, $10 for the United States, and €15 for all other countries.

9.3 Common provisions for legal and contractual withdrawal rights

For any return under the right of withdrawal, the procedure below must be fully and strictly followed:

- The Client must access the return portal and submit the return request by providing the required information to obtain their return label.
- Articles must be returned in their original packaging, with their label and any accessories, in a condition allowing immediate resale
- The Client must affix their return label on the package

Address on the label: La Fée Maraboutée Returns Service, 3 chemin de la chapelle, 42300 MABLY (France)

For countries other than France, a flat fee will be deducted from the refund: €5 for Europe, 8 CHF for Switzerland, $8 for the United Kingdom, $10 for the United States, and €15 for all other countries.
Return shipping risks are the sole responsibility of the customer.

Article 10. Force Majeure
LA FÉE MARABOUTÉE’s obligations shall be automatically suspended, without compensation to the Client, in the event of occurrences beyond its control that prevent, delay, disrupt, or make difficult the execution of orders or delivery of Articles due to a force majeure event as defined in article 1218 of the French Civil Code.
Force majeure events notably include the following: war, embargoes, riots, social movements, flooding, fire, bad weather, lightning, epidemics, general failure of electrical or computer systems, accidents, or other events causing partial or total work stoppage at LA FÉE MARABOUTÉE or its subcontractors.

Article 11. Intellectual Property Rights
The User acknowledges and agrees that all copyrights, trademarks, and other intellectual property rights relating to all information or content on the Site shall at all times be the property of LA FÉE MARABOUTÉE or those who have licensed it to them.
The User of the Site is prohibited from extracting, displaying, reproducing, or more generally infringing upon all or part of the Site.

Article 12. Protection of personal data – cookies
In the context of browsing or using the Site by the User, LA FÉE MARABOUTÉE is required to process and collect personal data.
The privacy policy is an integral part of the GTC; it informs about how LA FÉE MARABOUTÉE collects and processes personal data.
The privacy policy and cookie charter can be viewed at the following address: https://www.lafeemaraboutee.fr/fr/rgpd
To exercise the rights provided by the regulations relating to personal data as explained in the said policy, each User may contact LA FÉE MARABOUTÉE:
- by mail: La Fée Maraboutée – RGPD – 3 chemin de la chapelle 42300 MABLY (France)
- Or by email at the following address: rgpd@lafeemaraboutee.fr

Article 13. Amicable dispute resolution

- Mediation
Under article L. 612-1 of the French Consumer Code, "Every consumer has the right to free recourse to a consumer mediator for the amicable resolution of the dispute opposing them to a professional."
Disputes falling within the scope of article L. 612-1 of the French Consumer Code are those defined in article L. 611-1 of the French Consumer Code, namely contractual disputes concerning the execution of a sales contract or service provision, between a consumer and a professional.
The text covers both national and cross-border disputes.
In accordance with the above-mentioned articles and current regulations, for any difficulty, LA FÉE MARABOUTÉE invites the Client to contact its Returns Department:
- by postal mail at the following address:
La Fée Maraboutée
Returns Department
3 chemin de la chapelle
42300 MABLY (France)
- by email at the following address serviceclients@lafeemaraboutee.fr
Within one year following the Client's request to the services of LA FÉE MARABOUTÉE, pursuant to article R. 616-1 of the French Consumer Code, the Client may have their request reviewed by a consumer mediator whose contact details are provided below, noting that a dispute can only be examined, except in exceptional cases, by a single mediator:
Mediation and Arbitration Center - CMAP
http://www.cmap.fr
For any cross-border dispute:
European Consumer Centre France:
europe-consommateurs.eu
The Client may, at their own expense, be assisted by a legal advisor.

Article 14. Applicable law
These GTC are governed by French law.
Any dispute arising from the formation, interpretation, or execution of these GTC shall fall under the exclusive jurisdiction of the courts competent in the relevant jurisdiction.